Frequently Asked Questions
Frequently Asked Questions
1. What products does FOSACH Accessories offer?
FOSACH Accessories offers a curated range of fashion jewellery and accessories, including earrings, rings, bracelets, necklaces, hair accessories and other fashion accessories.
2. Are FOSACH Accessories products real gold or silver?
No. Our products are fashion/artificial jewellery and accessories. They are not made of solid gold or sterling silver unless specifically mentioned in the product description.
3. How can I place an order?
Simply select your preferred product, choose the required quantity and click Add to Cart or Buy Now. Follow the checkout steps to enter your delivery details and complete the payment.
4. What payment methods are available?
We accept the payment methods displayed at checkout, including available online payment options and UPI, depending on the payment gateway and options enabled on our website.
5. Is Cash on Delivery (COD) available?
COD availability, if offered, will be displayed during checkout. If COD is not shown at checkout, the order must be completed using an available online payment method.
6. How long does delivery take?
Orders are generally processed within 1–2 business days. Delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.
7. Will I receive tracking information?
Yes. Once your order has been shipped, available tracking details will be shared with you so that you can track your shipment.
8. Can I cancel my order after placing it?
Order cancellation may not be possible once the order has been processed or dispatched. If you need to request a cancellation, please contact us as soon as possible with your order details.
9. Can I return or exchange my order?
Due to hygiene and safety reasons, fashion/artificial jewellery and accessories are not eligible for return or exchange after delivery.
If you receive a wrong or damaged product, please contact us within 48 hours of delivery with clear photographs/videos and your order details. The issue will be reviewed and an appropriate resolution will be provided after verification.
Please read our Return & Refund Policy for complete details.
10. Can I get a refund?
Products are generally not eligible for refund after delivery. In the case of an approved damaged or incorrect product claim, the resolution will be provided according to our Return & Refund Policy.
11. What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery and provide:
Order number
Clear photographs of the product
Clear photographs/video of the packaging, if applicable
A brief description of the issue
Our team will review your request and guide you further.
12. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once the order has been processed or dispatched.
13. Why may the product colour look slightly different?
Product colours may appear slightly different due to lighting conditions, photography and individual screen settings. We make every effort to display our products as accurately as possible.
14. How should I care for my fashion jewellery?
To maintain the appearance of your jewellery, avoid prolonged contact with water, perfume, sweat, lotions, creams and other chemicals. Store your jewellery in a clean, dry place when not in use.
15. How can I contact FOSACH Accessories?
For questions or assistance regarding your order, please contact us through our Contact Us page or email us at:
Email: rakheepuniya99@gmail.com
FOSACH Accessories
House No. 118, V.P.O. Barwala,
New Delhi, Delhi – 110039, India
16. Where can I find your policies?
You can find our Privacy Policy, Terms & Conditions, Shipping Policy and Return & Refund Policy through the links provided in the website footer.